[Susan Tenby]

Online Community Manager and Virtual Worlds Evangelist and Organizer

San Francisco | CA
e. susan@susantenby.com
Skype: Susan M.Tenby
AIM, Yahoo IM: Suzboop
Second Life avatar: Glitteractica Cookie

[News Highlights]

• Susan Tenby/Glitteractica Cookie testifies before US Congress
• TechSoup’s Blog entry on it
• Susan Tenby/Glitteractica Cookie is interviewed live on KCBS about Second Life
• More Press

[Professional Experience]

• Manage and direct strategy for TechSoup online community forums and overall organizational community outreach activities.
• Founded and manage the TechSoup Online Community Forums, with 100,000+ unique visitors a month.
• Founded and manage a community of over 400 nonprofit staff members and volunteers in Second Life. I run weekly in-world meetings (every Friday from 8:30-9:30am SLT) to teach scripting and best-practices to nonprofits in SL.
• Launched and am a regular contributer to the community blog nonprofitcommons.org and a wiki about nonprofit activities in SL. They have a shared community tagging project using the tag “NPSL” (Nonprofits in Second Life) on sites such as del.icio.us, Technorati, and Flickr.
• Procured in-kind donation of two sims, designer time and builds, and all monthly tiers -- all donated by Anshe Chung Studios. (This nonprofits-only sim houses 40 organizations, free of charge, to lower the barrier of access to the virtual world.)
• Designed an online social networking plan in various Web 2.0 sites, including: Facebook, Second Life, and Meetup.com
• Increased TechSoup's visibility and credibility through monthly meetups in San Francisco for fellow online community managers, participation in industry listservs, professional associations, and conferences throughout the real and virtual world.
• Contributed to and oversee production of TechSoup's weekly newsletter By the Cup (subscriber base: 38,000).
• Recruited and managed dozens of volunteer community hosts and active participants from tech industry, including well-known subject-matter experts, and formed cost-free content-sharing and volunteer-based partnerships.
• Identified a need, organized, wrote and sent dozens of email templates to facilitate customer support issues.
• For a full list of responsibilities and accomplishments, visit my LinkedIn profile.

Barnett- Briggs Medical Library, San Francisco General Hospital
1995-1999 | Library Assistant

• Answered patrons' computer questions and solved technical problems
• Assisted patrons with medical research, outline procedures, and bindery orders

University of California, Berkeley Extension
1995-1999 | Conversation Group Leader

• Planned, assigned, edited, and wrote reviews, feature, and news articles.
  
• Taught English to foreign students of various levels.
• Confident in classroom presentation and team teaching
• Independently coordinated and led groups on field excursions around San Francisco. Advised international students on complex personal and academic issues.
• Consistently hired for ongoing tutoring after term end

International Tutor/Editor
1991-1998 | Self-employed, in America and abroad

• Ran tutoring business for eight years, recruiting and retaining clients primarily through a reputation for excellence among international students and guerilla marketing
• Edited master's theses for foreign students
• Tutored college students in principles of good writing
• International clients: Taught basic English conversation and grammar to French speakers in Paris
• University of San Francisco Law School: Exam proctor

[Education]

• M.A., Literature Program, San Francisco State University (courses complete, thesis pending)
• B.A., Literature, University of San Francisco
• Cours De Civilisation Francaise, La Sorbonne, Paris, France
• Centre For Medieval and Renaissance Studies, Oxford University, UK

[Skills]